Deliver Level 1 technical and operational support via phone, email, and ticketing for clinical systems used by a major pharmaceutical company.
Troubleshoot issues, manage user accounts, and ensure timely case handling to maintain high service standards for global clinical staff.
Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations that impact patient care and global health initiatives.
Alphanumeric is a company that hires professionals to support clients in the healthcare and life sciences sectors. We provide full training and access to learning resources to equip our team for success.
Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Tradeify is a fintech and proprietary trading platform that provides multi-asset trading through data-driven strategies and advanced technology, partnering with industry leaders like NinjaTrader. It is a fast-growing, globally distributed company with a culture focused on quantitative analysis, risk management, and innovation.
Communicate efficiently with customers via Intercom conversations and video calls to guide them through the product.
Own customer communications and issues from initial contact to resolution or escalation, becoming an expert on Swapcard's capabilities.
Work with Product teams to identify issues and suggest solutions based on customer feedback, while ensuring the platform is intuitive and reliable.
Swapcard is an AI-powered event platform that helps organizers build future-proof events to drive revenue growth and foster connections. The company is a thriving startup with over 180 team members of 42 nationalities, fostering a remote-first, open-minded, and feedback-driven culture.
Support customers via voice and chat using Amazon Connect with empathy and clear communication.
Resolve customer issues using AWS tools and documented call flows in a fast-paced call center environment.
Communicate professionally, adapt to changing environments, and follow structured workflows accurately.
Encoura empowers students and institutions to create meaningful connections for informed decisions and student success, offering enrollment, research, marketing, and student success solutions for higher education. The company provides the Encourage program, used by millions for college and career planning, reflecting a mission-driven culture.
Act as the primary contact, swiftly responding to technical support tickets and live chats to diagnose hardware, software, and networking issues.
Provide clear resolution options, assist with system deployments and upgrades, and deliver hands-on technical training to maximize customer product use.
Document issues, create knowledge base articles, escalate complex cases to engineering, and manage RMA/warranty part orders and fulfillment tracking.
Miovision provides traffic signal planning and operations solutions powered by advanced AI to enable smart and efficient transportation networks for communities. It is a growing company focused on driving the Intelligent Mobility Revolution, emphasizing values like teamwork, customer centricity, and continuous improvement.
Manage multiple incoming support requests via software, phone, and email in English and Spanish.
Proactively resolve issues, build customer relationships, and coordinate with stakeholders for long-term solutions.
Utilize CRM and diagnostic tools to meet response time expectations and share feedback with Product teams.
AssetWatch powers manufacturing uptime by delivering condition monitoring experiences to global manufacturers. It is a remote-first, dynamic team of engineers and business leaders passionate about predictive maintenance, offering a flexible schedule and comprehensive benefits.
Leading the Customer Success and Technical Support organizations, including managers and technical customer-facing teams.
Building and operationalizing the customer experience strategy for expansion into larger enterprise accounts.
Partnering to define clear ownership across departments to ensure a unified customer experience.
Tiger Data, formerly Timescale, provides the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. It is a globally distributed, remote-first team with a culture of direct communication, accountability, and collaborative excellence, trusted by over 2,000 customers across 25+ countries.
Consolidate ownership of the entire PIMS switch cycle for customers, acting as the single point of contact for technical switches.
Manage technical coordination within internal systems and lead the submission and monitoring of Zendesk and JIRA tickets.
Proactively communicate upcoming PIMS-specific changes and technical requirements to customers throughout the transition.
PetDesk provides client engagement tools and a pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company emphasizes a structured, fair hiring process and utilizes modern tools like AI to support recruitment.