The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.
Lead a team responsible for resolving complex customer cases. Drive day-to-day team operations, coach specialists, and improve workflows. Expected to dig into the product, understand nuances, and guide the team through ambiguity. Partner cross-functionally to ensure systemic issues are addressed and feedback loops stay strong contributing to the support function.
You’ll join our team in our Field Services vertical — the team that provides support and expertise to field service professionals across the world. As a Product Support Specialist, you’ll focus on handling customer inquiries related to our software product(s) via chat, phone and email while building upon your in-depth knowledge of client needs to identify opportunities to enhance the overall Field Services’ customer experience.
PingWind is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the Enterprise Service Desk (ESD) Tier 1 and support all VBMS users ranging from entry level employees to supervisors.
As a Customer Experience Associate, you will become an expert on Flock Safety, providing quick, friendly support via phone, chat, and email. You'll empower customers with tips, partner with internal teams to resolve issues, and recommend product improvements. This remote role requires strong time management, critical thinking, and communication skills to ensure a positive customer experience.
As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction. You’ll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving.